28th September, ****
Collections Specialists – multiple roles available
Based onsite 5 days in Milton QLD – one train stop from Brisbane CBD
Brand new team – Exclusive roles with WorkTrybe + Sumo Energy
Paying $65K-$75K+Super - Permanent opportunity with growth opportunities
Full time roles - 7:30am-6pm rotating roster, Monday-Friday
Be part of something new. Help rebuild a brand. Make a real difference to customers.
WorkTrybe have been partnering exclusively with Sumo Energy as they build out their new Queensland operations. This is your opportunity to
join
a growing team of collections specialists
, shape the culture and be part of a business going through significant transformation.
The Role
As a Collections Specialist you'll work closely with customers to manage outstanding accounts, set up payment solutions and provide support during financial difficulty.
This is not a traditional "hard collections" role - it's about working with customers to find the right outcome, in an essential service industry where empathy and compliance are key.
Managing a mix of inbound and outbound collections calls
Setting up payment plans and taking payments
Supporting customers experiencing financial hardship
Explaining assistance programs and available support options
Handling a variety of accounts - from small balances to large debts
Navigating compliance requirements and regulated processes
Maintaining accurate notes and customer records
Identifying issues and escalating where required
What we're looking for
Previous collections experience (minimum 6 months required)
Strong communication skills with a confident and professional phone manner
Ability to handle sensitive conversations with empathy and care
Strong written skills for notes and customer communication
Attention to detail and ability to follow structured processes
Commercial awareness and ability to prioritise accounts effectively
A proactive mindset - able to think, ask questions and suggest solutions
Energy industry experience is desirable, not essential - full training provided
Shifts & Salary
$65,000 - $75,000 + Super (depending on experience)
Monday-Friday rotating roster between 7:30am - 6:00pm to support customers across Australia
37.5 hours per week. Permanent roles.
Why join Sumo Energy?
Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.
You'll be joining a growing team where:
Leadership is hands-on and supportive
The environment feels like a startup within an established business
There's real opportunity to progress and build your career
Ready to be part of the rebuild?
If you're looking for a collections role where you can genuinely help customers while developing your career - we'd love to hear from you.
*Full working rights are required for this role.