Open to applicants both in New Zealand and Australia
About us:
The HealthPost Group is a family business that started in **** in Golden Bay, out of a genuine belief that living naturally well should be easier for everyone. Today, that belief lives across three brands trusted by customers in Aotearoa New Zealand and Australia: HealthPost, our original home of natural health; Flora & Fauna, Australia's kind store for ethical, low-waste and cruelty-free living; and Nourished Life, Australia's home of natural beauty and clean living. Three brands, one shared purpose - we're the values-driven ecommerce group that customers trust, that suppliers want to partner with, and that our team is proud to be part of.
Summary:
We are seeking a highly motivated and experienced Head of Customer & Digital to lead our customer retention goals and digital experience across HealthPost, Flora & Fauna and Nourished Life. This role will own the customer intelligence, strategy and infrastructure that turns buyers into loyal customers, and plays a central part in the growth ambitions of all three brands. You're walking into a business with robust foundations already in place, and a genuine mandate to shape what comes next. Connecting ecommerce and the customer journey across all three brands, you will know the business intimately. Leading a small, dedicated team, you will champion our unique values and build a culture that puts the customer at the centre of everything we do.
Responsibilities:
Own the retention engine and lead customer strategy across HealthPost, Flora & Fauna and Nourished Life, using customer intelligence to shape lifecycle programs tailored to each brand's audience




Manage the group level voice of customer tooling such as Yotpo, Zigpoll, product and site reviews
Own loyalty program strategy and performance across the group
Own the ecommerce trading, conversion of customer demand into profitable sales and the digital customer journey
Develop and own the HealthPost subscription program strategy alongside the management team, building subscriptions and ensuring optimisation
Own the roadmap for customer facing digital ecosystem and organic discoverability
Bring genuine curiosity to how AI tooling can sharpen customer intelligence and assist workflows
Qualifications:
Bachelor's degree in business, marketing, or a related field
Proven experience in customer, CRM, lifecycle or ecommerce leadership
Experience in owning commercial outcomes including accountability for retention, conversion and customer lifetime value.
Experience in building or scaling a customer or ecommerce function
Strong command of Klaviyo, cohort analytics, subscription mechanics
Excellent communication and interpersonal skills
Strong leadership and team management skills
Ability to analyse data and make data-driven decisions
Strong commercial acumen
Just some of the benefits of working with us...
A commercially meaningful portfolio and the autonomy to influence real outcomes.
Base salary plus a performance incentive linked to agreed commercial outcomes.
A tight-knit, collaborative and experienced team across New Zealand and Australia.
Flexible working by negotiation, whether you are based in New Zealand or Australia.
A certified B Corp with a long-term commitment to the wellbeing of people and the planet.
#J-*****-Ljbffr

📌 Head Of Customer & Digital (Melbourne)
🏢 HealthPost NZ
📍 Melbourne