Stepwise Community Services (formerly Metro Assist) are seeking a Financial Inclusion Support Worker NILS on a fixed term 28 hour a week contract until June **** (potential for an extension) to join our team.
The Financial Inclusion Services portfolio delivers a range of supports including NILS, EAPA, financial capability assistance, and referrals to financial counselling and emergency relief. The NILS program provides no‐interest loans to eligible clients to help them access essential goods and services, reduce financial stress, and improve wellbeing.
About the role
The Financial Inclusion Support Worker (NILS) supports the delivery of Stepwise's Financial Inclusion services, with a primary focus on the No Interest Loans Scheme (NILS) and related financial assistance programs. The role provides accessible, client-centred support to individuals and families experiencing financial hardship by assessing NILS eligibility, assisting clients to gather required documentation, preparing and submitting loan applications, and supporting clients throughout the application process. Where NILS is not appropriate or a client has additional needs, the role provides information, referrals and connections to relevant internal and external services, including available energy and utility assistance programs.
Key responsibilities
Provide responsive, respectful and client-centred intake and support to individuals accessing Financial Inclusion services
Screen clients and assess eligibility for NILS and other relevant Financial Inclusion supports in accordance with program guidelines




Complete client assessments and support clients through the loan application process, including gathering required documentation, obtaining quotes and identifying any additional support needs
Complete and submit NILS loan applications in accordance with Good Shepherd guidelines, organisational and funding requirements
Achieve a target of 23 approved NILS loans per month, in line with program KPIs and funding requirements
Maintain accurate, complete and timely client records, case notes and supporting documentation in CDS, MyNILS App and other relevant program systems
Provide appropriate information, referrals and connections to Financial Counselling, emergency relief and other internal or external services where required
Work collaboratively and respectfully with colleagues across the Financial Inclusion team and broader organisation to support effective service delivery
Comply with Stepwise Community Services' policies, procedures, Code of Conduct, work health and safety requirements, relevant legislation and professional standards
Participate in relevant training, supervision and professional development to maintain and strengthen knowledge and skills required for the role
About you
Certificate III or IV in Community Services, Business, Financial Services or a related discipline




Experience working within the community services or not-for-profit sector
Demonstrated experience in client service, community services, financial inclusion, administration or a related field
Demonstrated ability to support clients with budgeting, financial information, documentation and application processes
Strong client engagement, communication and interpersonal skills
Ability to assess client needs and eligibility and apply program guidelines consistently
Strong attention to detail and accuracy in record keeping, data entry and reporting
Ability to work independently while contributing effectively within a collaborative team setting
Current Working with Children Check
Current National Police Check
What we offer
Above‐award pay under the SCHADS Award (Level 4)
Salary packaging to increase take‐home pay
Additional paid wellbeing leave
Ongoing supervision, training, and professional development
Access to Employee Assistance Program (EAP)
Meaningful work that makes a difference for children and families
Stepwise is an Equal Opportunity Employer and supports an inclusive approach in the workplace. We celebrate our diversity and welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities.
All offers of employment are subject to a satisfactory National Police Check, provision of a current Working with Children Check and confirmation of the right to work in Australia.
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📌 Financial Inclusion Support Worker (Nils) (New South Wales)
🏢 Metro Assist
📍 New South Wales