We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our
people are vital
to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
About the Role:
The Business Analyst is a key role in enabling Uniti Group's technology and innovation agenda. You will be responsible for analysing business processes, gathering and defining requirements, and translating business needs into clear, actionable specifications that enable the delivery of automation, AI, and technology solutions across Uniti Group businesses, including Wholesale, Retail, and CPaaS.
You will act as the bridge between business stakeholders and technical delivery teams, ensuring requirements are well understood, prioritised, and delivered to achieve measurable business outcomes. You'll work closely with business units, group functions, and technical teams to identify improvement opportunities, document current and future state processes, and ensure solutions are aligned with business objectives.
Responsibilities include but not limited to:
Elicit, analyse, and document business requirements through workshops, interviews, and process analysis across Group functions and Business Units
Translate business needs into clear functional and non-functional specifications, user stories, and acceptance criteria for technical teams
Map and document current-state business processes and design optimised future-state processes
Identify inefficiencies, bottlenecks, and high-impact opportunities for automation and process improvement
Partner with technical teams to assess feasibility of automation and AI opportunities
Act as the primary liaison between business stakeholders and technical delivery teams, facilitating workshops and resolving ambiguities
Analyse business and operational data to support decision-making and benefits tracking
Support project planning, estimation, and prioritisation activities across the technology portfolio




Measure and track operational improvements and business value delivered through automation and technology initiatives
About you:
The ideal person for this role will have/be:
Experience & Qualifications
3-7+ years experience in business analysis, process improvement, or similar roles, ideally within technology-enabled environments
Tertiary qualifications in Business, Information Systems, Computer Science, or related field. Business analysis certification (e.g., CBAP, CCBA, or Agile BA) highly regarded
Demonstrated experience eliciting, documenting, and managing business requirements across the full delivery lifecycle
Experience in business process mapping, analysis, and improvement (e.g., BPMN, Lean, Six Sigma concepts)
Understanding of automation, workflow, and AI technologies and how they can be applied to business processes
Experience working within Agile and/or Waterfall delivery environments, including writing user stories and acceptance criteria
Ability to analyse data to support decision-making; experience with tools such as Excel, Power BI, or SQL highly regarded
Proficiency with documentation and collaboration tools (e.g., Confluence, Jira, Visio, or similar)
Understanding of data governance, privacy, and secure handling of business information
Personal Attributes:
Analytical Thinker: Strong analytical mindset with the ability to break down complex business problems and identify practical solutions
Improvement Mindset: Passion for improving business processes, efficiency, and ways of working
Curious: Proactive in understanding how the business operates and exploring how technology, automation, and AI can add value
Collaborative: Works effectively with both technical and non-technical stakeholders
Detail-Oriented: Ensures requirements and documentation are accurate,



complete, and unambiguous
Adaptable: Comfortable working in a fast-evolving technology landscape with shifting priorities
Accountable: Takes ownership of deliverables and drives outcomes
Strong problem-solving skills with excellent attention to detail
Excellent oral and written communication skills
A self-starter who can effectively manage priorities and their time
Ability to work with a range of internal and external stakeholders
A team player who collaborates effectively and shares knowledge
An innovative mindset, seeking ways to improve processes and provide creative solutions
Takes initiative for ongoing personal development, continually developing skills and talents
Acts with integrity, performing with honesty, transparency, and trust
Always presents professionally, with a positive, confident, and approachable demeanor
Flexible in response to changing business needs and management directives to meet operational targets
About us:
Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an workplace where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you!You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal athttps://unitigrouplimited.elmotalent.com.au/careers/careers/jobs
No recruiters please, we manage our recruitment in-house.
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📌 Business Analyst (Melbourne)
🏢 Uniti Group
📍 Melbourne