Professional Recruitment Australia – Brisbane QLD
$60,000 - $75,000 a year
Full time, Permanent
10d ago , from Professional Recruitment Australia
Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a outstanding next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.
The role
Provide pre and post sales technical support via live chat, email, phone, and video calls
Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
Document issues and resolutions, and escal...complex defects to the engineering team with clear, reproducible detail
About the opportunity
Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.
The role
Provide pre and post sales technical support via live chat, email, phone,



and video calls
Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
Document issues and resolutions, and escal...complex defects to the engineering team with clear, reproducible detail
What you'll bring
1–2 years' experience in IT support, technical support, service desk, AV, or hardware support
Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
A methodical approach to diagnosing issues and confidently identifying root cause
Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers
Nice to have:
exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.
What's on offer
$60,000 – $75,000 plus Super
Full training provided
Career growth
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📌 Av Technical Support Specialist (Queensland)
🏢 Professional Recruitment Australia
📍 Queensland