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Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment Type
Permanent
Closing Date
23 Oct :59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company— we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an
iconic Aussie brand
that's been connecting Australians for generations. You won't just be a friendly face in-store— you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Opportunities available across these locations:
SHELLHARBOUR
WARRAWONG
WOLLONGONG
DAPTO
What You'll Be Doing:
Deliver Exceptional Customer Experiences:
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert:
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Plus 12% Superannuation
Plus 10% Variable Remuneration
**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).
** the first 2 months guaranteed while you learn on board.
Generous Discounts:
Enjoy
30% off Telstra services
and exclusive offers with over
240 brands and partners
.
Leave Options:
Take advantage of
16 weeks of paid parental leave
, the
Telstra Extra Day Off
,
gender affirmation leave
,
Cultural Leave
,
Blood Donor Leave
, and the ability to purchase up to
4 weeks of additional leave
.
Training & Career Growth Opportunities:
Access over
17,000 learning programs
through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
Flexibility:
We offer flexible working hours and a supportive approach to parental leave—
do it your way!
Recognition & Rewards:
Benefit from
monthly performance rewards
and a range of recognition programs to celebrate your success.
Inclusive Culture:
Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is it You We're Looking For?
Great Communication Skills:
You're a natural at connecting with people and making their day better.
Solution-Oriented Approach:
You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:
You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:
You're eager to grow and develop your skills in a energetic environment.
Resilience and Positivity:
You have a can-do attitude, even when things get busy.
Customer-Facing Experience:
Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
What You'll Do
As a Sales Advisor at H&M;, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the company.
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