About the Company
Join one of Australia's most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.
With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.
About the Opportunity
As an Enquiry Consultant, you'll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.
This is a customer-focused phone-based role where every conversation matters. You'll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:
Quotes, renewals and new business applications
Policy enquiries and Certificates of Currency
Directing claim‐related enquiries to the appropriate team
Accurately recording customer interactions and maintaining customer records
No two days will be the same. You'll work in a dynamic environment influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support.




You'll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures.
What's On Offer
Competitive salary of $70,000 + super
Monday–Friday hours with no weekends required
Flexible working arrangements, including the option to work from home 1–2 days per week after probation
Convenient Burnley location with onsite car parking available (first come, first served)
A supportive, values‐led culture built on honesty, respect and teamwork
Career development opportunities, including pathways into leadership and other areas of the business
Employee‐focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave
A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives
About You
A genuine passion for customer service and supporting others
Strong communication and active listening skills
The ability to build rapport with a diverse range of customers
Excellent attention to detail and strong organisational skills
The ability to follow processes, procedures and compliance requirements
A positive, team‐focused attitude with the ability to build robust working relationships
Previous customer service, contact centre or insurance experience (highly regarded)
Availability to commence Monday 12 October (essential)
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📌 Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne