Company Overview

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs in the USA. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. The Picklr Australia and New Zealand opened its first venue in Cronulla, NSW, in mid ****, offering Sydney-based pickleball players the first opportunity to experience The Picklr's premium pickleball facilities downunder. With the Picklr ANZ's second site currently under construction, Pickr will be opening up to 50 premium indoor pickleball clubs across the region in the coming years. If you're ready to work hard and play hard, come and join our team.

Position Overview

The Assistant Club Manager position will aid the Club Manager with day-to-day operations, programming, and customer service. The goal of this role is to allow the Club Manager to focus on the larger picture (Membership sales, scheduling programs in advance, private event sales, etc.) while the assistant handles the daily tasks such as running of programs and customer service.

Overall Responsibilities

Understands all membership offerings and ways to play at The Picklr





Understands and is able to run/train staff to run all core programs at The Picklr

Proficient with all club software programs (Playbypoint, Aircall, Hubspot, Wingfield, SWISH, etc.)

Provide excellent customer service

Create programming schedules

Communicate with club manager, coaches, ambassadors, and front desk staff

Assist with club cleaning and maintenance

Complete assigned Trainings on time

Meet with the club manager regularly to ensure club goals are being met

Qualifications

Ability to effectively and clearly explain memberships and programming offerings at The Picklr

Ability to communicate effectively with team members, management and corporate team

Ability to organise and create program calendars and schedules

Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced setting

Ability to learn new software and train employees

Proficient with basic computer software (Word, Sheets, Excel, Xero, etc.)

Handle basic operations (Cleaning, Stocking, Reordering, etc)

Preferred customer service experience of 1-2 years

Preferred knowledge of pickleball community and gameplay

Certifications

First Aid / CPR / AED

RSA

Police Check

WWCC

The Picklr Corporate Certification (upon hire)

📌 Assistant Club Manager - Picklr Cronulla (Sydney)
🏢 The Picklr Australia
📍 Sydney