09th September, ****
The Organisation:
Join a key Queensland State Government organisation that provides important services and support to Queenslanders. Working within a specialised area focused on motor accident insurance and personal injury claims, you will join an experienced team committed to achieving fair and effective outcomes for the community.
This is a 6 month contract opportunity with strong potential to extend or become permanent.
Benefits & Culture:
Hybrid working arrangements with 2 days WFH
Full-time ***** hour working week
Excellent work-life balance
Convenient location close to public transport
Collaborative and supportive team environment
The Role:
As the AO6 Senior Claims Advisor, you will manage a diverse portfolio of Common Law personal injury claims. Key responsibilities will include:
Proactively manage a portfolio of complex CTP insurance claims within a Common Law environment
Investigate claims and assess liability in accordance with relevant legislation and procedural requirements
Review medical evidence and legal advice to assess damages and maintain accurate claim estimates
Develop recommendations and strategies for the negotiation and settlement of claims
Negotiate settlements with claimants and their legal representatives within delegated authority
Engage and manage external parties including investigators,



solicitors, barristers and rehabilitation providers
Represent the organisation at settlement conferences, negotiations and court proceedings as required
Mentor and guide Claims Assessors while supporting compliance and continuous improvement
Your Profile:
Demonstrated experience managing CTP and/or complex personal injury claims within a Common Law environment
Experience managing claims under the Motor Accident Insurance Act ****
Sound understanding of liability assessment and applicable case law
Ability to assess the quantum of personal injury claims, including application of the Civil Liability Act **** and relevant Regulation
Solid investigative, analytical and negotiation skills
Excellent stakeholder management and communication capabilities
Ability to manage complex claims while maintaining strong governance and compliance standards
Experience mentoring or supporting claims staff will be highly regarded
To Apply:
Please send your resume by clicking apply or by applying directly through our website at
Pre-employment Checks:
Successful applicants will undergo pre-employment checks, including referee checks, criminal history checks, and proof of eligibility for appointment to the Queensland public sector.

📌 Senior Claims Assessor (Brisbane)
🏢 Abacus Human Capital
📍 Brisbane