Service Coordinator – Fire Protection Sydney, NSW
An established and growing fire protection contractor is looking for an experienced Service Coordinator to join its Sydney service team.
This is a key coordination role supporting the delivery of ongoing service, maintenance and routine testing works across a portfolio of commercial buildings, high‐rise properties and shopping centres.
We are specifically looking for someone who already understands the fire protection industry.
You will be coordinating technicians, and service works from initial work order through to completion, so previous fire industry experience and hands‐on Uptick experience are essential.
The Role
Coordinating planned, preventative and reactive fire maintenance works
Scheduling field technicians and subcontractors based on location, priority and skillset
Receiving work orders, creating jobs and managing scheduling through Uptick
Monitoring jobs through to completion and ensuring works are closed out correctly
Coordinating routine testing and maintenance across commercial sites
Managing service documentation, reports and client portals
Raising purchase orders and coordinating subcontractor requirements
Following up technicians for reports, job updates and outstanding works
Assisting with invoicing queries and service administration




Communicating with clients regarding scheduling, access and job progress
Supporting the wider service team to ensure maintenance commitments and deadlines are met
About You
Previous experience in a Service Coordinator, Fire Coordinator, Scheduler or similar role within the fire protection industry
Strong hands‐on experience using Uptick Experience coordinating ongoing service, maintenance and routine testing works
Confidence scheduling multiple technicians across a busy service environment
A good understanding of fire service terminology and maintenance workflows
Strong organisation skills with the ability to manage competing priorities
Confident communication skills when dealing with technicians, subcontractors and clients
Strong attention to detail and the ability to follow jobs through from initial work order to completion
What's On Offer
Up to $95k + Super, depending on experience
Permanent full-time position
Join an established fire protection business experiencing continued growth
Work across a varied portfolio of commercial, high‐rise and retail properties
Prospect to take genuine ownership of service coordination within a busy and growing team
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