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Demand Planning & Customer Service Manager
8-12 NORTHERN AVENUE, VIC, AU, ****
Lead the business planning process behind some of Australia's most loved brands.
Influence key business decisions through the IBP process
Work with well-known consumer brands enjoyed by millions of Australians and around the globe
Build your career within a global organisation that actively promotes internal growth and development
Reporting to the Senior Manager Supply Chain, this pivotal leadership role is responsible for driving Demand Planning and Customer Service excellence across our Integrated Business Planning (IBP) process.
Working at the heart of our supply chain, you'll lead a high-performing team to deliver accurate forecasts, align demand and supply plans, enhance customer experience, and proactively manage business risks.
This is an exciting opportunity to influence business outcomes, collaborate with senior stakeholders, and help shape the future of supply chain performance across our organisation.
Why Join McCormick?
At McCormick, our people are at the heart of everything we do.
Recognised as an Employer of Choice, we're proud to be home to some of Australia's most iconic brands, including Keens, Aeroplane Jelly, Gourmet Garden and Cholula.
When you join McCormick, you'll become part of a values-driven organisation where collaboration, innovation, development and wellbeing are genuinely prioritised.
What We Offer
Competitive salary package with annual salary reviews
Flexible and supportive culture that promotes work-life balance
Career development opportunities across local, regional and global functions
Free access to McCormick University and ongoing learning programs
Paid parental leave and partner leave programs




Wellbeing initiatives and employee assistance program (EAP) for you and your family
Employee recognition and rewards programs
Community involvement and volunteer opportunities through our Days of Giving initiatives
Regular site engagement activities including food vans, coffee vans and team events
Novated leasing options through SG Fleet and Toyota
Free onsite parking
A collaborative environment where talented people thrive together
About the Role
As the Demand Planner & Customer Service Manager, you will play a key role in ensuring the business delivers exceptional customer outcomes while balancing service, inventory and cost objectives.
Key responsibilities include:
Leading the Demand Planning team to develop and maintain a rolling 24-month forecast across all customers and product categories
Driving forecast accuracy through the use of data analytics, statistical modelling, market insights and cross-functional collaboration
Facilitating the weekly Integrated Tactical Planning (ITP) process to align demand, supply and operational priorities
Leading and developing the Customer Service team to deliver an outstanding customer experience and strengthen customer partnerships
Proactively identifying risks and opportunities within the supply chain and implementing mitigation strategies
Owning the Slow Moving and Obsolete (SLOB) management process,



driving accountability and action plans across the business
Partnering closely with Sales, Finance, Operations and Supply Planning teams to support informed business decisions
Coaching and developing team members to achieve their full potential
About You
You are a collaborative people leader who enjoys turning data into meaningful business outcomes.
You can confidently influence stakeholders, lead change and thrive in a fast-paced FMCG environment.
To be successful, you'll bring:
Proven experience in Demand Planning within FMCG, food manufacturing or a similar rapid-moving environment
Strong leadership experience with a demonstrated ability to develop and motivate high-performing teams
Advanced analytical and problem-solving skills, with the ability to translate data into actionable insights
Experience working within Integrated Business Planning (IBP), Sales & Operations Planning (S&OP;), or similar planning frameworks
Strong systems capability, ideally including SAP, Blue Yonder/BlueShift or comparable planning platforms
Excellent communication and stakeholder management skills
A continuous improvement mindset and passion for delivering results
WHY WORK AT MCCORMICK?
As a McCormick employee you'll be empowered to focus on more than your individual responsibilities.
You'll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it's growing.
Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
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📌 Demand Planning & Customer Service Manager (Melbourne)
🏢 McCormick, Incorporated
📍 Melbourne