About the opportunity
We're partnering with a well-established, purpose-driven national organisation in the middle of a significant growth and transformation phase. Their headcount has doubled in recent years, and digital channels are central to how they serve customers across Australia.
They're looking for a Salesforce Business Systems Analyst to sit at the intersection of business and technology. You'll work closely with stakeholders to understand what they need, design the right Salesforce solution, and help improve how customers browse, buy and engage online.
What you'll be doing
Running discovery workshops with business stakeholders and getting to the heart of their requirements
Translating business needs into functional designs, user stories and acceptance criteria
Leading solution design decisions across Salesforce, balancing customer experience, scalability, security and maintainability
Configuring and optimising Commerce Cloud capabilities including storefronts, catalogues, pricing, promotions, search and checkout
Supporting B2B and B2C commerce journeys and integrations with CRM, revenue management, ERP, payments and order management
Designing and maintaining data structures, security models and governance standards
Troubleshooting platform issues,



reviewing debug logs and partnering with technical teams on resolution
Driving continuous improvement across customer experience, automation, reporting and platform adoption
What you'll bring
Solid experience as a Business Analyst or Business Systems Analyst on Salesforce, in a functional, configuration-focused role
Hands-on experience with Salesforce Commerce Cloud (B2B preferred)
Proven ability to facilitate workshops and turn business needs into scalable solutions
A solid understanding of eCommerce processes, customer journeys and digital experience design
Good knowledge of Salesforce configuration, automation, security, data modelling and reporting
Experience supporting integrations across commerce, CRM, payments, ERP and other enterprise platforms
Enough technical depth to read debug logs and interpret basic Apex or SOQL
Exposure to Revenue Cloud or quote-to-cash processes is highly regarded
Salesforce Administrator and Commerce Cloud certifications are a plus
Why apply
This is a chance to shape a growing eCommerce platform in an organisation with a clear purpose, a collaborative culture and a real commitment to flexibility, wellbeing and career development.
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📌 Salesforce Business Systems Analyst (Sydney)
🏢 Sustainrecruit
📍 Sydney