* Full time ongoing position
* Fixed term opportunities may be available
* Salary range: $67,350 - $81,080 plus super
* Up to $15,900 in salary packaging, flexible hybrid work arrangement
About the roleOur Family Dispute Resolution Service (FDRS) team are seeking an Administrative Services Officer to support a dedicated team of case managers, family dispute resolution practitioners, and administrative staff, as they provide child-focused family dispute resolution services to disadvantaged families.
In this role you will provide a broad range of administrative support to the FDRS program, including triaging client enquiries, providing referrals and information about VLA services, data entry, file management, coordination of appointments, conferences and documentation, and reception services.
This position will require you to be 100% onsite for the first month of training.
This role is based at our Melbourne CBD office on Wurundjeri Country.
About youAs our ideal candidate, you will possess:
* Excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
* Demonstrated ability to provide client focused services in a complex, confidential and sensitive environment.
* Sound interpersonal skills and the capacity to communicate with clients who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.
* Proficient word processing skills and experience in the use of Microsoft Office Suite.
Don't meet every requirement?
At VLA, we understand that your work and life experiences can be just as valuable.
If your CV doesn't align perfectly with our job description, we strongly encourage you to apply.
You may be just the right candidate.




About VLAWe offer legal representation, family dispute resolution and non-legal advocacy to those who need it most.
With over ****+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we.
We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse.
Your unique ideas and perspectives are valued so that we best represent the people we serve.
Employee benefits
* A focus on work-life balance, including flexible working arrangements
* Hybrid work from home & office model
* Generous leave perks, including:
* Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
* Paid gender affirmation leave
* Five days both paid reproductive and fertility leave per calendar year
* Annual 3% salary increase each December plus performance-related salary incentives
* Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
* Discounted annual Myki public transport passes
* Individual learning and professional development opportunities, tailored to your role and career goals
* Free annual flu vaccinations




* Access to gym and end-of-trip facilities at our CBD office
* Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.
How to applyTo be considered for this role, please submit your current resume and a cover letter addressing the following key selection criteria:
* KSC 1: Demonstrated capacity to provide administrative support including excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
* KSC 3: Sound interpersonal skills and the capacity to communicate with clients who are often people who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.
* KSC 8: A knowledge of the general business of VLA and a commitment to our vision and values.
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.
For further information, please review the attached position description or contact Alyshia Moore, Administrative Services Manager, FDRS on ****** or ************** or ******.
No agency applications will be accepted.
Applications close by *****pm on Wednesday 14 October ****.
Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location.
In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
VLA is committed to putting the safety and wellbeing of children first.

📌 Administrative Services Officer (Melbourne)
🏢 Victoria Legal Aid
📍 Melbourne