In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.
Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.
Which is where you come in.
Working at Schneider Electric means working toward a cleaner, better world.
You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role: Quality Resolution Specialist We're looking for a Quality Resolution Specialist to join our team in Adelaide or Sydney.
This hybrid role combines technical problem-solving, customer engagement, and cross-functional collaboration to deliver exceptional customer outcomes.
As a trusted partner to our customers, you will work closely with engineers, project managers, quality teams, and business stakeholders to manage technical issues, drive resolution, and improve customer satisfaction.
You'll play a key role in investigating customer concerns, identifying root causes, coordinating corrective actions, and implementing preventative measures to reduce future issues.
This prospect is ideal for someone with a background in engineering, technical support, project management, or customer-facing operations who thrives in a dynamic environment, communicates confidently with a wide range of stakeholders, and enjoys influencing outcomes through collaboration.
What will you do?
* Act as the primary point of contact for customer issues, incidents, and escalations.




* Coordinate onsite and remote responses to customer concerns, ensuring timely communication and resolution.
* Partner with engineering, project management, operations, and quality teams to investigate technical issues and determine root causes.
* Manage customer cases from containment through to closure, ensuring stakeholders remain informed throughout the process.
* Lead and support structured problem-solving activities, including 8D investigations and risk assessments.
* Coordinate containment actions and mitigation plans to reduce customer impact.
* Analyze customer feedback and performance trends to identify recurring issues and improvement opportunities.
* Drive customer satisfaction initiatives related to technical support, service delivery, and operational performance.
* Develop and maintain strong relationships with key customer stakeholders and internal business partners.
* Prepare reports, dashboards, and quality performance updates for leadership and customers.
* Support continuous improvement initiatives that prevent future issues and enhance customer experience.
What qualifications will make you successful?
We recognize that great candidates come from a variety of backgrounds.
If you have a strong technical foundation and enjoy working with customers, we'd love to hear from you.
Qualifications exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification,



and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue +9% organic growth *******+ employees in 100+ countries You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

📌 Quality Resolution Specialist (Sydney)
🏢 Schneider Electric
📍 Sydney