Job Description We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team.
This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities.
As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.
Oversee and manage all front office operations, including reception, concierge, and communication centre Lead, train, and motivate the front office team to deliver outstanding customer service Develop and implement strategies to enhance guest satisfaction and loyalty Manage guest complaints and resolve issues promptly and professionally Coordinate with other departments to ensure seamless guest experiences Monitor and analyse key performance indicators to optimise front office operations Ensure compliance with hotel policies, procedures, and industry standards Manage front office budgets and financial reports Implement and maintain efficient check-in and check-out procedures Stay updated on local events and attractions to provide guests with relevant information Qualifications You will excel in this role if you have: 2+ years' progressive Front Office experience, including leadership in a luxury or upscale hotel Robust knowledge of PMS (Opera preferred) and Microsoft Office,



with solid revenue and yield management understanding Effective leader with experience recruiting, training, and developing high-performing teams Excellent communication and interpersonal skills, with a guest-focused and solutions-driven approach Highly organised with the ability to multitask, prioritise, and perform in a fast-paced environment Strategic thinker with strong problem-solving and decision-making capabilities Versatile and adaptable, with availability to work varied shifts and meet physical role requirements Relevant qualifications in Hospitality Management (degree or certification preferred) Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network.
We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.
Thrive in our Sofitel Brisbane Central community, with: Heartist benefits including global accommodation and dining discounts for you, your family and friends Complimentary hotel stay package to celebrate your work anniversary Secure parking in the centre of Brisbane for only $10 per day Direct access to Central train station Complimentary meals in the ambassador dining room Laundered uniforms and dry cleaning of duty attire Access to wellbeing programs and learning platforms Let your passion shine.
Visit careers.accor.com and say "bonjour" to your next career opportunity.

📌 Assistant Front Office Manager (Brisbane)
🏢 Sofitel
📍 Brisbane