Job Description Role Overview We are seeking an experienced HCM AMS Consultant to provide functional application support, maintenance, and continuous improvement services for Oracle HCM Cloud applications.
The consultant will be responsible for incident resolution, service request management, system configuration, quarterly release support, stakeholder engagement, and ensuring adherence to agreed service levels.
The specific HCM modules in scope will be defined separately.
Modules : Core HR, absence, recruitment, learning, Talent and succession, performance and goals, Compensation, AI Studio Key Responsibilities Provide L2/L3 functional support for Oracle HCM Cloud applications.
Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
Support Oracle quarterly release analysis, regression testing, and production deployment activities.
Conduct root cause analysis for recurring issues and recommend permanent solutions.
Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
Prepare operational reports, service metrics, and governance updates.
Identify opportunities for automation, process improvements, and service optimization.
Participate in knowledge management activities and maintain support documentation.




Required Skills Robust experience in Oracle HCM Cloud Application Support and Maintenance.
Good understanding of Incident, Problem, Change, and Service Request Management processes.
Experience working in AMS/Managed Services environments with SLA-driven support.
Strong troubleshooting, analytical, and stakeholder management skills.
Experience in testing, release management, and quarterly patch validation.
Excellent communication and documentation skills.
Requirements Senior level resource capable of producing and executing an OCM strategy Strong English communication in both spoken and written skill set.
Active stakeholder engagement required both in Australia and the US.
Maximize meetings during office hours, but some meetings with stakeholders may occur outside of office hours Identifying potential risks and obstacles to change and developing strategies to mitigate them.
Collaborating with cross-functional teams to ensure alignment and effective communication during change implementation.
Provide training and development material to support end users prior to and after transition In conjunction with the technical team, deliver FAQ's, QRG's, process documentation and other required documentation to ensure successful transition to operations Experience with large scale multi-national IT infrastructure projects highly desired

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