XPT Software Australia Pty Ltd | Contract
Service Designer
Sydney, Australia | Posted on 09/29/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Role Summary
The Service DesignSpecialist is responsible for designing, governing, transitioning, andcontinuously improving technology services within an Operations Technologyenvironment.
The role focuses on establishing service management frameworks,maintaining service catalogues, supporting commercial and governance processes,and ensuring services are effectively transitioned into operational support.
CoreResponsibilities
Service Design
Design and implement services for Operations Technology projects inalignment with ITIL standards.
Develop service models, support structures, and operationalprocesses for new and existing services.
Ensure service designs meet operational and business requirements.
Maintain and enhance the Operations Technology service catalogue.
Manage service definitions, service offerings, and supportingdocumentation.
Ensure service catalogue information remains accurate and current.
Service Governance
Support governance processes related to service planning, delivery,and management.
Contribute to the development and maintenance of service governanceframeworks.




Ensure services are delivered in accordance with establishedpolicies and standards.
CommercialAnalysis
Support service scoping, costing, and delivery activities.
Conduct commercial analysis to support service design decisions andservice opportunities.
Evaluate service options from operational and financialperspectives.
Service Transition& Lifecycle Management
Develop and manage processes for onboarding current services intooperational environments.
Support service transition activities and operational readinessrequirements.
Manage service discontinuation processes to ensure minimal businessdisruption.
StakeholderEngagement
Collaborate with service delivery teams and operationalstakeholders.
Support effective communication and coordination across servicedelivery groups.
Build strong working relationships to promote service governanceand operational effectiveness.
Maintain service documentation under version and release managementcontrols.
Ensure documentation is accurate, approved, and up to date.
Identify opportunities to improve service design, governance, andservice management processes.
Service Management
Service Design
Service Transition
Service Lifecycle Management
Service Governance
Governance &Commercial;
Governance Frameworks
Governance Processes
Commercial Analysis
Service Costing and Scoping
Process & Operations
ITIL-based Service Management
Process Development and Improvement
Version and Release Management
StakeholderManagement
Stakeholder Engagement
Cross-functional Collaboration
Communication and Relationship Management
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