Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator with a reputation for excellence and an outstanding safety record. We deliver unforgettable tourism experiences and commercial helicopter services across a diverse range of industries.
With a fleet of over 40 modern piston and turbine helicopters across five operating bases, our aircraft include R44, Bell 505, Bell *******L, Bell 407, Bell 412, Bell 212, and Airbus H130 and H125.
At Nautilus, we pride ourselves on skilled service, strong customer focus, and an unwavering commitment to safety — but just as importantly, we genuinely enjoy what we do.
We're looking for the right person to join our Port Douglas team in a full-time, long-term role. This position suits someone looking to settle into a consistent role and become a valued part of a close-knit team.
About the Role
Our Heli Crew are the face of our operation — passionate, hands-on, and ready to jump in wherever needed. This is a true all-rounder role combining reservations, customer service, and ground crew duties.




You'll be helping create incredible experiences for our guests while keeping operations running smoothly and safely.
What You'll Be Doing
Delivering a warm, professional and memorable experience to every guest
Handling reservations, sales enquiries, and bookings (phone, email, and walk-ins)
Preparing itineraries for individual and group bookings
Processing payments and managing booking systems
Coordinating daily operations to maximise efficiency (including transfers and flight schedules)
Leading check-ins and conducting safety briefings
Assisting with ground operations, including loading and unloading passengers
Supporting offsite events and promotional activities
Maintaining up-to-date product knowledge
Adhering to all safety procedures and CASA regulations
About You
You're a people person who enjoys delivering great customer experiences
You're organised, proactive, and can think on your feet
You thrive in a fast-paced environment and don't mind getting your hands dirty
You're a team player who takes pride in doing things properlyktop>
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📌 Reservations/Ground Crew (Port Douglas)
🏢 Nautilus Aviation
📍 Port Douglas