Our client is a recycling company which also manufactures multiple products for their clients. They are looking for somebody with a great attitude and previous customer service experience to join their team.
The Customer Service Representative is the first point of contact for APR Recycling's customers, handling enquiries, bookings, and account matters relating to recycling and waste collection services.
The role delivers a professional, accurate, and friendly service experience, helping the business maintain strong customer relationships and smooth day-to-day operations.
The role starts as a casual with the transition to permenant after 3 months.
Full time hours, Monday- friday
Pay rate: $*****
Key Responsibilites
Answer incoming phone calls
Manage the customer service inbox
Create bookings for customer services
Complete all dockets and reports, and input into Wastedge where necessary
Accurately enter data into industry-specific software platforms (Wastedge)
Perform weighbridge operations
Complete export data entry and bookings
Enter and action contamination reports
Change customer schedules as needed/requested
Establish and set up new customer accounts within the Wastedge system
Support the Customer Service and Sales team
Perform filing and scanning
Deliver excellent customer service at all times
Qualifications & Experience
Minimum 2 years' experience in a similar role (preferred but not essential)
Experience in a detail-oriented, dynamic workplace
Knowledge of the recycling industry advantageous,



but not essential
Skills & Attributes
Ability to build effective relationships with internal and external stakeholders through well-developed written and verbal communication
Willingness to "get your hands dirty" obtaining the information needed for the role
Valuable attention to detail while maintaining quality
High-level problem-solving capabilities
Ability to prioritise and manage time effectively
Strong Microsoft Office skills (Excel/Word/Outlook)
A collaborative team player who also works well independently
About TAG
TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail, and industrial sectors.
At TAG, we value strong leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.
We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.
Further Information
Employment is subject to a criminal history check and pre-employment medical, including drug and alcohol screening.
Applicants must have full Australian working rights.
#J-*****-Ljbffr

📌 Customer Service Representative (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne