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Customer Service Pro Security Clearance IT Training
jobs in
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We are seeking a talented individual to join our
Administration Operations
team at
Mercer
. This role will be based in the
Adelaide
or
Melbourne
office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.
The
Customer Service Consultant
is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of Insurance tasks and complex processes with a strong focus on customer service.
In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of Insurance across our multiple products to proactively be involved in the enhancement of our client and customer experience. While previous Insurance experience is not required an enthusiastic and openness to learning is essential.
Provide administrative support across multiple funds and insurance products using various registry systems.
Execute insurance-related tasks and complex processes accurately and in a timely manner.
Deliver high-quality customer service with clear and effective communication.
Demonstrate strong attention to detail in all administrative duties.
Collaborate with the team to enhance client and customer experience.
Show a willingness to learn and understand the complexities of insurance products.
Strong administrative and organisational skills.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy in task execution.
Enthusiasm and openness to learning new systems and insurance concepts.




Previous experience in insurance or financial services (preferred but not required).
Proactive approach to improving customer experience.
Ability to work effectively in a hybrid work environment.
We help you be your best through career development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‐being.
As a
Customer Service Consultant
, you will be responsible for delivering a high quality and timely execution of tasks for our customers across Insurance. Your core responsibilities include:
Managing day‐to‐day administrative tasks.
Responding to customer enquiries over the phone and via email.
Coordinating with branches and operational teams to ensure timely service.
About the role
This is a
Permanent
role based in Victoria. Working hours are 8:00 am‐5:00 pm Mon‐Fri. Salary ranges from
$58,000 – $68,000
per year plus superannuation and a performance bonus.
Benefits
Professional development opportunities.
Health and wellness support.
Competitive salary including superannuation.
Flexible working arrangements.
Key qualifications
Strong administrative and organisational skills.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy.
Enthusiasm and openness to learning.
Legal & equal opportunities
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital. We are committed to a diverse and inclusive workplace where equal opportunity is fundamental. All applicants will be considered irrespective of age, background, or characteristic protected by law. Applicants must have the appropriate approval to work in Australia.
Job Locations
Adelaide – Frome
Melbourne
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📌 Customer Service Pro - Security Clearance & It Training (Melbourne)
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