Melbourne, VIC (Inner Eastern Suburbs)
About the Opportunity
Are you an experienced Client Services Manager who takes pride in getting the detail right and seeing work through to completion?
This is a chance to become the central point of a small, supportive financial planning team in Melbourne's inner East. You will own the client service function, keep work moving between clients, advisers and an offshore support team, and be the person the advisers rely on so nothing falls through the cracks.
This is not a stepping stone role. Our client wants a career CSM who will settle in, build trust and grow with the group over the next few years.
About the Business
Our client is a well regarded financial planning practice and part of a large national advice group. The local office is a team of four, with a culture built on trust, respect and collaboration. The team describe themselves as a close knit family.
Flexibility here is real, not just a line in an ad. Once you are established, there is strong support for career progression, with pathways across the wider group.
The Role
Reporting to the Directors, you will support a Senior Financial Adviser and an Adviser. A third Adviser will join once they complete their Professional Year. You will also guide three offshore client service staff day to day.
Key responsibilities include:
Owning the day to day client service workflow and all work in progress
Implementing new business end to end, including forms, product provider follow up and client updates




Preparing portfolio and risk review documentation and keeping client records current
Managing switches, redemptions and insurance changes with fund managers and life offices
Allocating, instructing, training and quality checking offshore staff output
Handling client enquiries and Centrelink forms, and resolving issues promptly
Booking adviser appointments, following up prospects and supporting client retention
Identifying ways to improve workflows, templates and service consistency
The existing Associate Adviser will train you, so you will have a proper handover and support as you settle in.
About You
Experience as a Client Services Manager or Senior Client Service Officer in financial planning
Solid understanding of advice implementation and the regulatory requirements around it
XPlan or a similar client and policy system (highly regarded)
Knowledge of investment and insurance concepts
Strong Word, Excel and PowerPoint skills, and comfortable with recent technology
Confident giving transparent instructions and feedback to offshore team members
Exceptional attention to detail and a genuine sense of ownership over your work
Comfortable working independently, including days on your own in the office
What's On Offer
Hybrid, with a minimum of 3 days in the office
Genuine flexibility on WFH days, including school pickups or later starts
A supportive, close knit team where your contribution is noticed
Long term career pathways within a large national advice group
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📌 Client Services Manager (Melbourne)
🏢 Elite Talent Solutions
📍 Melbourne