Join SG Fleet as a Novation Management Consultant and play a key role in supporting customers through the end-of-lease process for novated vehicle contracts. You will liaise with employees and employers, manage lease reconciliations, prepare early termination quotes, resolve customer enquiries, and ensure all contractual service levels are met.
Job Requirements
Certificate in business or equivalent (desirable)
Professional and courteous customer service skills
Effective communication skills both verbal and written
Ability to resolve problems through to complete resolution in a timely, effective manner
Strong organisational and prioritisation skills for effective time management
Strong technical/numerical skills
Proficient in using MS products including other computer systems
Job Responsibilities
Thoroughly and efficiently communicate with the employer/employee as part of the lease reconciliation and customer updates processes
Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions
Prepare and issue early termination quotes
Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met
Work effectively with the team to ensure the department's accountabilities are met including support of the vision and goals of the team and company
Recharge and relax with up to four extra days of leave each year. We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
Job Description
Join SG Fleet as a Novation Management Consultant and play a key role in supporting customers through the end-of-lease process for novated vehicle contracts. You will liaise with employees and employers, manage lease reconciliations, prepare early termination quotes, resolve customer enquiries, and ensure all contractual service levels are met.
Job Requirements
Certificate in business or equivalent (desirable)
Professional and courteous customer service skills
Effective communication skills both verbal and written
Ability to resolve problems through to complete resolution in a timely, effective manner
Strong organisational and prioritisation skills for effective time management
Strong technical/numerical skills
Proficient in using MS products including other computer systems
Job Responsibilities
Thoroughly and efficiently communicate with the employer/employee as part of the lease reconciliation and customer updates processes
Prepare workflow tasks for outstanding invoices, reconciling outstanding transactions including finance payments, standard lease services and payroll deductions
Prepare and issue early termination quotes
Adhere to Corporate customers contractual SLAs to ensure all processing requirements are met
Work effectively with the team to ensure the department's accountabilities are met including support of the vision and goals of the team and company
Job Benefits
Recharge and relax with up to four extra days of leave each year. We call them Wellness days
We offer industry leading 20 weeks paid parental leave
Save plenty with vehicle salary packaging
Monetary service milestone awards
Recruitment referral bonus
Discounted mobility products and services
Flexible work arrangements
Career progression opportunities (over 25% of our vacancies get filled internally!)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year to give back to causes that matter to you
Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
What's next
We are a proud equal chance employer and welcome everyone to our team.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
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