Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne’s northern growth corridor. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.

Greatness starts here!

Join our Finance team and play a key role in ensuring the accurate, compliant, and timely delivery of Support at Home participant statements and participant contribution invoicing. This role is responsible for managing statement production, complex reconciliations, billing validation, compliance reporting, and financial record integrity across multiple systems.

Working closely with Finance, Care Partners, Service Delivery Teams, and external stakeholders, you will investigate and resolve discrepancies, support audits and reporting requirements, monitor funding and budget accuracy, and contribute to continuous improvement initiatives that enhance operational efficiency and participant outcomes.

Key responsibilities:

- Produce accurate, compliant,



and timely monthly Support at Home participant statements, ensuring full alignment with program requirements and reporting obligations.
- Review, validate, and verify all statement data, ensuring expenditure, budgets, participant contributions, funding rollovers, and account balances are accurate, complete, and supported by appropriate records.
- Performing reconciliations across Carelink, funding, and financial systems.
- Investigating and resolving billing, funding, and account discrepancies.
- Maintaining compliance with Support at Home program requirements and aged care funding legislation.
- Preparing financial and operational reports to support decision-making and compliance monitoring.
- Supporting audits, quality assurance activities, and continuous improvement initiatives.
- Building strong stakeholder relationships and providing expert support on participant financial enquiries.
- Provide skilled operational support across Accounts Receivable and NDIS Billing functions during periods of leave, increased demand, or business continuity requirements, ensuring uninterrupted service delivery.
- Undertake additional responsibilities and projects as directed by the Finance Accounting Business Partner and Financial Controller, demonstrating flexibility, accountability, and commitment to organisational objectives.

Bring your great, everyday!

Key Selection Criteria

Qualifications/Essential

- Certificate III or higher (preferably in Accounting or Community Services)
- Demonstrated experience in reconciliation/ participant budget management role, preferably in Aged are or Community Sector or hospital billing and claims
- Demonstrated experience in working with large financial data
- Demonstrated experience working with medium-large ERPs (such as MS Business Central...) or Client management system (such as TrakCare, Carelink..)
- Understanding of Support at Home /Home Care Packages Program
- Intermediate EXCEL skills

Experience & Skills

Professional

- Greate with numbers and strong attention to detail
- Strong organisational and time management skills, with the ability to prioritise competing tasks
- Demonstrated ability to work professionally and effectively, independently, and demonstrated personal qualities conducive to team-oriented work where initiative, flexibility and personal organisation are paramount
- Demonstrated initiative, ability to problem solve, make decisions,



and escalate when required
- Demonstrated ability in continuous quality improvement processes/outcomes
- Excellent time management and ability to multitask, whilst ensuring the efficient and effective use of resources
- Demonstrated ability to work flexibly, with a strong ability to contribute to and trial new approaches aimed at continuous quality improvement
- Advanced computer skills, including the ability to use Microsoft Office, email and web-based application

Interpersonal

- Exceptional verbal communication skills and ability to adapt communication to a wide variety of participants and stakeholders
- Initiative & Accountability & Resilience - Takes responsibility for actions and proactively implements work plan and addresses issues
- Demonstrated positive attitude to organisational change
- Demonstrated team-oriented working relationships in diverse teams

The fine print

- Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), and hold a valid WWCC.
- Full driver license and travel between sites will be required

Our Talent Experience

We kindly request you include a covering letter, addressed to Mir Sherchand, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Mir Sherchand – Financial Accounting Business Partner on [email protected]. Interviews will be scheduled as they are received, so please don’t delay.

To view the Position Description, please click here

Closing date for applications will be 23rd October 2026

Make your next move, a great one! Click Apply now below!

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance, we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process, please contact ••••@dpvhealth.org.au

We will not be accepting applications from agencies for this position.

📌 Support at Home Accounts Officer (Epping)
🏢 DPV Health
📍 Epping