The role of Jira Service Management Specialist in Cremorne involves managing and optimising Jira Service Management tools to support the technology department in the retail sector. This permanent position offers a competitive salary and the chance to work on impactful projects.

Client Details

A company in the retail industry located in Cremorne.

Description

- Generate reports and dashboards to provide insights into service management performance.Act as the primary administrator and functional owner of Jira Service Management (JSM).
- Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
- Lead continuous improvement initiatives across ITSM and service delivery operations.
- Manage integrations between JSM and supporting enterprise platforms.
- Develop reporting dashboards, analytics and service performance insights.
- Provide governance, documentation, training and support for platform users.

Profile





A successful Jira Service Management Specialist should have:

- 2-5 years' hands-on experience with Jira Service Management.
- Strong understanding of ITSM processes including incident, change and problem management.
- Experience designing and implementing workflows and automation solutions.
- Familiarity with JQL and reporting capabilities within Jira environments.
- Ability to engage effectively with technical and non-technical stakeholders.
- Understanding of Agile and DevOps delivery practices.
- Robust communication, documentation and collaboration skills

Job Offer

- Opportunity to own a business-critical service management platform.
- Exposure to enterprise integrations and automation initiatives.
- Opportunity to work in a permanent role within the retail industry.

If you're ready to take on this role as a Jira Service Management Specialist in Cremorne, we'd love to hear from you!

To apply online please click the 'Apply' button below.

📌 Jira Service Management Specialist (Cremorne)
🏢 Michael Page
📍 Cremorne