Key responsibilities:

- Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
- Maintain a victim-centric approach while working within the parameters of the role and the larger organisation.
- Talk to victims of crime (including all forms of domestic and family violence), to help in the recovery of their injuries, primarily on the phone but at times in person, to:
- provide accurate, clear and appropriate information to victims of crime, their families and other stakeholders,



including information about how to apply for financial assistance under the Victims of Crime Assistance Act 2009.
- enable appropriate and effective referrals to other stakeholders to enhance victim support.
- explain the Charter of Victims' Rights and the complaint process.

- Navigate electronic case management systems to accurately record interactions with clients and receive and action referrals.
- Contribute and collaborate to improve team performance by sharing and implementing cutting-edge ideas.
- Manage own self-care when working with people who have experienced trauma.

Applications to remain current for 12 months.

Job Ad Reference: QLD/703030/26

Closing Date: Friday, 16th October 2026

📌 Information Officer (South Brisbane)
🏢 Department of Youth Justice and Victim Support
📍 South Brisbane