- Earn up to 30% of base salary plus referral commission

- Represent Sheraton, Courtyard & Element Melbourne

- Join a global hospitality leader and escalate your career with a solid and supportive leadership team!

Sales Executive - Group & Catering, Multi Property

Melbourne | Sheraton Melbourne, Courtyard Melbourne & Element Melbourne Richmond

Representing Sheraton Melbourne, Courtyard Melbourne Flagstaff Gardens and Element Melbourne Richmond, you'll have the opportunity to work across three distinct Marriott brands, unlock new business opportunities and play a key role in one of the most exciting commercial evolutions in our Melbourne portfolio.

If you're competitive, commercially curious, love winning business and get genuine satisfaction from seeing enquiries turn into confirmed events, this could be the opportunity you've been looking for.

What you'll be doing

You'll be at the centre of the action, working with clients, event planners, businesses and internal hotel teams and above property leadership to convert opportunities into memorable events and profitable business.

Your day could include:

- Responding to group accommodation and event enquiries

- Building proposals that win business

- Following up leads and driving conversion

- Conducting hotel site inspections

- Managing client relationships from enquiry through to handover

- Working closely with Revenue, Operations, Event Planning, GSO and Market Sales teams

- Identifying new business opportunities and growing existing accounts

What makes this role different?

This isn't a traditional hotel sales role.

You'll be joining a newly formed, specialist Group & Catering team designed to do one thing exceptionally well: drive results.

You'll gain exposure across multiple Marriott brands, work with a broad range of clients and be part of a team that's focused on performance, collaboration and career growth.

We're looking for someone who:

- Loves building relationships and closing deals

- Is energised by targets and achieving results

- Has strong communication and organisation skills

- Thrives in a fast-paced environment

- Is proactive, curious and willing to learn

- Has hotel, events, hospitality or sales experience (preferred, but not essential)

Most importantly, we're looking for attitude. We can teach systems and processes. We can't teach energy, drive and a genuine desire to succeed.

Why Marriott?

Marriott International is the world's largest hospitality company, with more than 30 hotel brands and endless opportunities to grow your career locally and globally.

In return, you'll enjoy:

- Career development and global mobility opportunities

- Discounted accommodation worldwide

- Associate recognition programs

- Training and development designed to help you grow

- A supportive and inclusive team culture

Ready to make your mark?

Bring your energy, your ambition and your sales mindset. We'll give you the platform to grow. Apply now.

Building Successful Relationships that Generate Sales Opportunities

· Works collaboratively with off property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.

· Develops relationships within community to strengthen and expand customer base for sales opportunities.

· Assists with managing and developing relationships with key internal and external stakeholders.

· Provides accurate, complete and effective turnover to Event Management & Group Reservations.

Managing Sales Activities





· Participates in sales calls with members of sales team to acquire new business and/or close on business.

· Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

· Identifies new business to achieve personal and location revenue goals.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Assists in closing the best opportunities for the location based on market conditions and location needs.

· Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

· Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Services our customers in order to grow share of the account.

· Executes and supports the company’s customer service standards.

· Provides excellent customer service consistent with the daily service basics of the company.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels.

Management Competencies

Leadership

· Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

· Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations,



and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

· Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

· Business Acumen - Understands and utilizes business information to manage everyday operations.

· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

o Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.

o Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

o Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.

o Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.

o Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.

o Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.

o Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans.

· Basic Competencies - Fundamental competencies required for accomplishing basic work activities

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Additional Responsibilities

· Meet the grooming standards of the hotel as set out in the Associate Handbook.

· Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

· Performs other duties, as assigned, to meet business needs.

📌 Sales Executive - Group & Catering, Multi Property (Melbourne)
🏢 Sheraton Melbourne
📍 Melbourne