The IT & POS Support Technician is responsible for maintaining, supporting, and troubleshooting IT systems and point-of-sale (POS) infrastructure across the Henrys Mercato supermarket network. This role ensures minimal downtime, efficient system performance, and reliable transaction processing, while supporting store staff with day-to-day technical issues.

MAIN DUTIES/RESPONSIBILITIES:

· Install, configure, and maintain POS hardware and software.

· Troubleshoot POS terminals, barcode scanners, receipt printers, EFTPOS machines, scales, and cash drawers.

· Monitor system performance and resolve transaction or connectivity issues.

· Coordinate with POS vendors for escalations and system upgrades.

· Ensure pricing, product database updates, and system integrations are functioning correctly.

· Maintain store network infrastructure including routers, switches, Wi-Fi access points, and cabling.

· Provide support for servers, workstations, and back-office systems.

· Perform system backups.

· Implement security updates/patches.

· Provide in office and remote technical support to store staff.

· Respond promptly to service tickets and technical incidents.

· Train staff on proper use of POS and IT systems.





· Document issues, resolutions, and technical procedures.

· Conduct regular system health checks and preventative maintenance.

· Replace or repair faulty hardware components.

· Support store openings, refurbishments, or system rollouts.

SKILLS & EXPERIENCE:

· Diploma qualifications or higher in IT, Systems Engineering

· Knowledge of POS terminal equipment

· Robust communication and organisational skills

· Relevant experience in IT technical support

· Proficiency with Microsoft Office Suite or related software

Key Performance Indicators (KPIs)

· System uptime (%)

· Average response and resolution time for support tickets

· Number of recurring technical issues

· POS transaction reliability and error rates

· User satisfaction with IT support

WORKING CONDITIONS:

· Combination of remote support and on-site store visits

· Availability for after-hours or on-call support for critical incidents

· Quick-paced retail setting requiring quick response times

Pay: $75,000.00 – $85,000.00 per year

Language:
English (Preferred)

Work Location: In person

📌 It & Pos Support Technician Mornington (Australia)
🏢 Henrys Mercato Mornington
📍 Australia