Lead high-volume operations in a fast-moving, tech-driven environment.

About the Company

This growing eCommerce and 3PL fulfilment provider is recognised for delivering quick, accurate, and scalable logistics solutions. Backed by advanced automation and robust national growth, they are focused on operational excellence and customer satisfaction.

About the Role
Reporting to the Operations Manager, you’ll take ownership of day-to-day fulfilment operations across a high-volume eCommerce environment. You’ll lead from the front — driving performance across picking, packing, and dispatch while ensuring service levels are consistently met.

Key Responsibilities
Lead and develop a warehouse team within a high-volume eCommerce/3PL workplace
Oversee end-to-end fulfilment operations including picking, packing, and dispatch
Drive efficiency and throughput to meet tight SLAs and customer expectations
Monitor workflows and implement continuous improvement initiatives
Ensure compliance with WHS standards and operational procedures
Work cross-functionally with inventory, transport, and customer service teams
Utilise WMS to track performance, manage orders, and improve output




Analyse KPIs including order accuracy, DIFOT, and productivity metrics

About You
Proven supervisory experience in eCommerce, 3PL, or high-volume warehousing
Experience working with automated systems or fulfilment environments highly regarded
Solid understanding of fulfilment operations and service-level performance (SLA/DIFOT)
Experience working with WMS and data-driven decision making
Hands-on leader who can drive team performance in a fast-paced environment
Strong problem-solving skills with a continuous improvement mindset
Ability to manage competing priorities and meet tight deadlines

What’s on Offer
Join a rapidly scaling eCommerce/3PL operation
Work in a modern, automated fulfilment workplace
Real opportunity to influence performance and drive change
Career progression as the business continues to grow

Apply Now
If you’re a driven operations leader ready to step up in a high-growth environment, apply today with your up-to-date CV.
For a confidential discussion, contact us on (03) 7058 1*

📌 Operations Supervisor Ecommerce / 3pl Fulfilment Kemps Creek
🏢 Segen Consulting
📍 Kemps Creek