Company Description

HYDE Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Job Description

As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure. You’ll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.

This is a quick-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.

Key Functions




Deliver an exceptional, personalised check-in and check-out experience
Respond to guest requests with warmth, professionalism and urgency
Manage reservations, room allocations and guest billing with accuracy
Maintain solid knowledge of hotel facilities, services and local hotspots
Coordinate guest requests and VIP arrangements with internal teams
Support group arrivals, events and guest logistics when required
Take ownership of service recovery and resolve issues end-to-end
Follow hotel policies, procedures, and safety/security standards

Qualifications
Previous hotel reception / guest services experience preferred
Opera Cloud (PMS) experience highly regarded
Calm under pressure, proactive and solutions-focused
Strong communication skills and attention to detail
Available for a rotating roster incl. weekends & public holidays
Qualified presentation and positive attitude
Must have full Australian working rights

Additional Information

Ready to Make Your Mark?

If you’re energised by people, thrive in a buzzing hotel setting, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.

📌 Guest Experience Agent Perth (Australia)
🏢 AccorHotel
📍 Australia