Senior Medical Receptionist

Victoria Tower Medical – Burwood NSW 2134

Victoria Tower Medical is looking for 2 experienced and skilled Senior Medical Receptionists to join our busy practice and take a leading role in our front desk operations.

This is an excellent chance for an experienced medical receptionist who is confident with Best Practice, Medicare billing and WorkCover claims and enjoys working in a busy, team-focused setting.

Key Responsibilities

Front Desk Leadership
Oversee day-to-day reception operations
Ensure smooth patient flow and appointment management
Assist with escalated patient enquiries in a professional and respectful manner
Support and guide the reception team

Best Practice Management
Advanced use of Best Practice software
Appointment scheduling, recalls and patient management
Patient billing and account management
Maintaining accurate and up-to-date patient records

Billing & Claims
Medicare billing, including bulk billing and private billing
DVA billing
WorkCover and third-party claims processing

Administrative Duties
Managing correspondence and clinical documentation
Liaising with doctors, allied health professionals and external providers




Maintaining patient confidentiality and complying with privacy requirements
Assisting the Practice Manager with reporting and administrative tasks

Essential Criteria
Minimum 2 years’ experience in medical reception
Strong experience using Best Practice software
Positive understanding of Medicare billing
Experience processing WorkCover claims
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to multitask and work effectively in a busy environment
Professional and friendly manner

Desirable
Experience working in a busy general practice
Previous senior reception or team leadership experience

What We Offer
$34–$36 per hour, depending on experience
Supportive and professional team environment
Stable workplace within an established medical practice
Opportunity to take ownership of reception operations
Full-time, part-time or casual positions available

Location: Burwood NSW 2134
Employment: Full-time, part-time or casual
Work location: In person
Award: Health Professionals and Support Services Award 2020
Pay: $34–$36 per hour, depending on experience

Pay: $34.00 – $36.00 per hour

Work Location: In person

📌 Senior Medical Receptionist Burwood
🏢 Victoria Tower Medical
📍 Burwood