Customer Services Officer - Phone Based (Start Now)
Location: Joondalup, Perth WA (free parking, close to train station)
Type: Full-time Immediate start (temp initially)
Overview
This is a phone-based Customer Services Officer role within a community care organisation. You'll be the first point of contact for customers, families, and staff, providing information and coordinating services across aged care, disability, nursing, allied health, and social support. The role is customer-focused and values empathy, clear communication, and problem-solving.
Key Responsibilities
Answer and resolve calls with a strong "customer first" approach
Coordinate support services to match customer needs and support worker skills
Build rapport with customers and families, including those who may be distressed
Accurately record information in Salesforce CRM and other systems
Follow policies and procedures and take ownership of customer outcomes
About You
Call centre experience (inbound/outbound preferred)
Available Monday-Friday between 6am-6pm (flexible hours)
Robust communication, problem-solving, and customer service skills
Comfortable using MS Office and CRM systems
Experience in aged care or disability is helpful but not essential
Perks
Flexible work options
Supportive, values-driven community care workplace
Requirements
Full time unrestricted work rights (no Visa sponsorship)
Candidates within close commute to Joondalup highly regarded
Current Police Clearance (or willingness to obtain prior to start)
Annual flu vaccination is a requirement of the sector
Keyboard skills assessment a requirement of the role