We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and effective delivery of all transport deliveries to our customers. This role requires robust communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.
Key Responsibilities
Answering emails or phone calls in a timely and qualified manner
Using in-house system (OneTrack) and other systems to complete job
Handling a portfolio of clients and providing outstanding Customer Service
Organise and follow all inbound/outbound shipments to ensure goods are promptly delivered
Scheduling in line with Mondiale VGL Fleet requirements
Monitor and follow up empty container status
Ensuring all accounts are updated with correct contact and delivery details.
Resolve issues and communicate any delays to the relevant departments/customers
Handling and monitoring DAWR containers
Maintain awareness of customs compliance updates
Working with the team to ensure smooth processes
Actively identifying opportunities to reduce transport costs and improve margins
Ensuring a high standard of customer service is always provided
📌 Cartage Coordinator Sydney (Australia)
🏢 Mondiale VGL
📍 Australia
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