CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering productive quality outcomes for our customers. In partnership with industry leading insurers, CARe has a solid business model and further expansion opportunities on the horizon.

CARe is focused on developing recent technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.

As we continue to grow, we’re excited to be opening our brand-current Thornleigh repair centre in November 2026 and are looking for a passionate Customer CARe Advisor to join the team and deliver an exceptional experience for our customers.

What we offer:
A brand-new, modern office space designed for innovation and collaboration
Market competitive rates of pay
Ongoing training and career development opportunities in a rapidly growing business
Exposure to new tech and a new way of managing customer interactions
Free Monday lunches & branded uniforms
Supportive culture, regular team events and recognition programs, we genuinely CARe about you!

About the role:




Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey
Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues
Resolve customer enquiries and concerns in person and via phone with a high degree of professionalism
Liaise with insurance company as needed
Monitor and update the bookings to meet business needs and maintain accurate records of customer interactions and transactions

About You:
Robust communication skills with a customer-first attitude
Ability to handle multiple tasks and prioritise effectively
IT literacy and competency, with the ability to quickly learn and navigate different software systems
Familiarity with automotive insurance claims or automotive customer service experience will be highly desirable
A team player who is ready to contribute to our positive work environment
Must be a Permanent Resident or hold appropriate Australian working rights

Check out our social media pages for further information
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📌 Customer Care Advisor Hornsby
🏢 CARe Automotive Group
📍 Hornsby