This is a full time opportunity responsible for the management, control and stock management of airline Unit Load Devices (ULDs), while maintaining strong communication with airline customers, freight agents and internal teams.
THE ROLE As a ULD Controller, your responsibilities will include:
Managing and controlling airline ULDs
Maintaining accurate ULD records and processing messaging to airline systems
Communicating directly with airline representatives
Completing administrative, reporting and communication duties
Using Microsoft Office programs, particularly Word, Excel and Outlook
Ensuring customer and operational requirements are met within strict deadlines
Providing general supervision and support to designated staff
Assisting with the training and instruction of team members in accordance with company procedures
Providing a high level of customer service
Assisting customers with cargo enquiries and resolving customer complaints
Working closely with internal teams and other departments
Providing general operational support and “working down” as required

ABOUT YOU To be successful in this role, you will have:
Previous experience in aviation, cargo, freight,



logistics or customer service
Strong customer service skills and a professional approach
Excellent verbal and written communication skills
Strong organisational and time management skills
Excellent attention to detail
Ability to work effectively to strict deadlines
Good understanding of airline and cargo operating systems
Solid Microsoft Office skills, particularly Word, Excel and Outlook
Dangerous Goods awareness and an acceptance of certificate requirements
An Airside Driver’s Licence
Ability to provide advice and information on products and services
Ability to work effectively in a rapid-paced operational environment
Previous supervisory or team leadership experience will be highly regarded

WHAT WE'RE LOOKING FOR We are looking for someone who is organised, reliable, customer-focused and confident working within a busy aviation environment.
If you have strong administrative and communication skills and are looking to build your career within the aviation and freight industry, we'd love to hear from you!

📌 Uld Controller Mascot (Australia)
🏢 Talent Acquisition Group
📍 Australia