Quality & Service Coach Contact Center Excellence Queensland (Australia)

Quality & Service Coach Contact Center Excellence Queensland (Australia)

30 Sep
|
Queensland Government
|
Australia

30 Sep

Queensland Government

Australia

Queensland Government is seeking a Quality Advisor to monitor Victims Advocate Service Contact Centre interactions and assess service delivery quality against standards. You will identify coaching needs, provide insights to Team Leaders, and drive continuous improvement with internal and external stakeholders.

The role focuses on promoting learning, maintaining confidentiality, and supporting process improvement initiatives within the Contact Centre setting.
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📌 Quality & Service Coach Contact Center Excellence Queensland (Australia)
🏢 Queensland Government
📍 Australia

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