Itoh Talent Partners is proud to be working with a customer focused, values driven Queensland insurer. They’re known for their collaborative, values-driven culture. We are recruiting the position of Call Centre Manager.
As Call Centre Manager, you'll lead, coach and grow a claims management team aligned to a specific industry portfolio. You'll build robust relationships with key customers and be the go-to person for complex statutory, common law and premium questions. On a daily basis your key responsibilities include:
Lead and mentor your team to hit their goals, including guiding them through change
Build trusted relationships across your customer portfolio and key stakeholders
Drive early rehabilitation and return to work outcomes
Use data and insights to spot trends and improve costs, durations and outcomes
Handle escalations with empathy and turn feedback into coaching moments
Work as part of a supportive leadership group that shares knowledge and celebrates each other's wins
This position is ideal for a strong people leader who genuinely has a passion for developing their people, while ensuring the customer at the core of everything you do. You will pride yourself on your strong stakeholder engagement skills and be confident managing a team through current change initiatives. Ideally exposure within a insurance environment is ideal but not necessary.
This is an exciting time to be joining this organisation as in a genuine period of transformation, with modern leadership and clear direction. This position is based in the Brisbane CBD and will offer flexible hybrid working.
For more information about this chance or, please reach out to Kate Wood at @itoh.com.au