Job Description

This is an chance to help shape meaningful customer outcomes by ensuring TAL's solutions are grounded in solid governance, regulatory integrity and continuous improvement. As a Senior Business Analyst, you'll play a pivotal role in turning complex regulatory requirements into practical, customer-focused approaches that support positive change across the business. Working at the intersection of compliance, operations and customer experience, you'll contribute to initiatives that strengthen trust, drive better outcomes and support TAL's purpose of helping Australians live a life filled with choices, options and freedoms.

In this role you will:
Translate regulatory and business requirements into practical solutions that improve customer and business outcomes.
Partner with stakeholders to align priorities, build support and drive successful delivery outcomes.




Lead analysis of current and future state processes to identify opportunities for improvement and change.
Facilitate requirements gathering and decision-making to ensure initiatives deliver clear business value.
Enable adoption of recent ways of working through effective change planning, readiness and capability development.
Strengthen governance and compliance by embedding regulatory insights into processes, controls and operational practices.
Document current and future state procedures, business rules and process changes clearly, ensuring they are accurate, accessible and maintained as a reliable reference for stakeholders and audit purposes.

📌 Senior Business Analyst Claims & Customer Outcomes Melbourne
🏢 TAL
📍 Melbourne