About the role

This is a hands-on Service Coordinator role covering rostering, intake, onboarding, compliance and administration. You'll work closely with the Managing Director and Support Coordination team to manage the day-to-day delivery of participant services and make sure participants receive consistent, high-quality support.

Key responsibilities
Coordinate the commencement of new participant services, from referral through to first shift
Meet weekly with the Support Coordination team to review new participants and those whose supports are being set up
Provide the Managing Director with weekly updates on services, staffing and participant needs
Respond to incidents, complaints and service concerns, record them, and escalate to the Managing Director
Coordinate and maintain participant and support worker rosters
Manage shift changes, cancellations, staff availability and vacant shifts
Match support workers with participants based on their needs and preferences
Complete support worker onboarding and keep checks, training and compliance documentation current
Complete recent participant intake and onboarding
Prepare and maintain service agreements, intake forms and participant documentation





About you
Previous experience in Service Coordination, Support Coordination, NDIS administration or a similar role
Experience rostering and coordinating disability support services
Experience using ShiftCare or a similar rostering/CRM system
Experience using Asana or similar task and workflow management tools
Experience with PRODA and the NDIS myplace provider portal
Experience with internal audits or preparing for NDIS certification or verification audits
A good understanding of the NDIS and participant-led support
Solid organisation, time management and attention to detail
Explicit, warm communication with participants, families, staff and external stakeholders
NDIS Worker Screening Check (or willingness to obtain before commencing)

About us

Aus Care Community Services is a registered NDIS provider supporting participants across Sydney and NSW. Our work is guided by four values: connection, empathy, energy and impact. We're growing and looking for an experienced, organised Service Coordinator to join our supportive, experienced team.

📌 Service Coordinator Ndis Concord
🏢 Aus Care Community Services
📍 Concord