First Focus AU is seeking a senior customer experience leader to shape and execute our CX strategy across delivery teams in Australia. You will translate customer feedback into practical actions that improve the experience, speed, consistency and information flow for customers.
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You will influence priorities across teams without formal authority, own journey mapping, and drive training and coaching to embed a customer-first culture, based in Brisbane, QLD.
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📌 Senior Cx Strategist Transform Journeys & Culture Queensland
🏢 First Focus AU
📍 Queensland
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