Onsite Administrator

Based around Melbourne CBD.

The role:

This is a unique role working for an Agency contracted to a global blue-chip Technology Company, HP. You will provide Level 1 onsite technical support, manage office supplies, and log service calls for the printing setting for one of the key customers.

Key responsibilities:
Represent the HP brand at the customer site.
Build and maintain relationships within all levels of business.
Stock supplies as needed at each assigned storage location on a proactive basis, regularly reviewing our supplies inventory
Resolve hardware issues such as paper jam and print issues (including an end-user briefing on Device usage).
Assist with toner installation and recycling on a per-incident basis.
Assist in resolving IP and serial # discrepancies
Obtain usage and configuration reports from Devices as HP requested.
Provide initial troubleshooting of print problems and resolve a high percentage of cases.
Update Device firmware, Device ID, and low-level configuration as required.
First pass diagnosis and support – break-fix without parts, site analysis.
Place, track, and manage HP service calls for devices requiring in office support. Incidents may include failures, maintenance kit installation,



general maintenance, and breakage.
Calls must be tracked to ensure the HP field is responding within established response times:
Physically relocate printers within the same building with a trolley for printers when those are without wheels and push the printers that have wheels. (Within office hours. Any outside of hours will require prior approval)
Allocation of spare Devices (within a specific building) to support the critical devices deployed there.
Report any customer dissatisfaction to the HP designated Account Delivery Manager.
Provide location and technical information upon request for Move Adds Changes (Service Requests).
Coordinate with HP any shipping or receiving of devices
Provide ad-hoc reporting as required
Support deployment activities in office.

Skills / Experience:
Onsite training will be provided
The ability for self-management and motivation to run the week

Job Offer:
Location: Melbourne CBD
12 Months Contract (with possibility for extension)
Hourly rate: $35 per hour (plus superannuation)
Requirements: Police Check
Start Date: ASAP, once the police check is confirmed

📌 Onsite It / Service Administrator Melbourne
🏢 Brain Sells
📍 Melbourne