As a Junior Field Technician, you will be responsible for deploying and supporting POS systems at customer sites nationwide. You'll work directly with retail, fuel and convenience customers to ensure installations are completed successfully and systems continue to operate reliably. This is a hands-on role that combines technical expertise with customer service and requires regular travel throughout Australia, often at short notice.
Key responsibilities
Install, configure, and commission POS hardware and software at customer locations
Troubleshoot and resolve hardware, software, and networking issues
Provide onsite and remote support to customers
Perform preventative maintenance and system upgrades
Train customers and staff on system operation where required
Document installations, service activities, and support tickets
Work collaboratively with our technical and customer support teams
Participate in an on-call roster, including weekends, to support critical customer issues
About you
- Experience in IT support, field services, POS systems, networking, or a related technical role
Solid troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and manage travel schedules
Willingness and ability to travel extensively throughout Australia
Availability to travel at short notice when required
Current Australian driver's licence
Ability to participate in an on-call weekend roster
About us
Companion Software is looking for a motivated and reliable Field Technician to join our growing EDGEPoS Australia division in Brisbane. At Companion Software, we believe great people deserve a great workplace. We work hard, support each other, and recognise the contributions of every team member.
Benefits
Modern tools and equipment
Ongoing training and career development
Career growth opportunities within a growing Australian technology company
Supportive and cooperative team culture
Employee rewards and recognition programs
Regular team events and social activities
Flexible work environment when not travelling
📌 Junior Field Technician Brisbane
🏢 Companion Software
📍 Brisbane
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