As the first point of contact for our guests, you will play a key role in creating a positive and lasting impression.
Key responsibilities
Welcoming guests and managing check-in and check-out processes
Handling reservations and enquiries via phone, email, and in person
Providing local information and recommendations
Managing guest requests promptly and professionally
Processing payments and maintaining accurate records
Supporting the housekeeping and maintenance teams as needed
Ensuring the reception area is presented to a high standard
About you
Previous experience in hospitality, customer service, or a similar role preferred
Excellent communication and interpersonal skills
Strong attention to detail and organisational ability
Ability to work independently and as part of a team
Flexible availability, including weekends and public holidays
Experience with property management systems
About us
Quest Townsville on Eyre offers newly refurbished serviced apartment accommodation in the heart of Townsville. We pride ourselves on providing a welcoming, qualified, and memorable stay for all our guests.
Perks
Supportive and friendly team environment
Opportunity to grow within the Quest Apartment Hotels network
On-the-job training and development
Staff perks and incentives
Employee discount
📌 Guest Services Agent North Ward
🏢 Quest Apartment Hotels
📍 North Ward
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