Brighten is looking for a Credit Analyst to join our Reverse Mortgage team in either Sydney or Melbourne. You'll manage a portfolio of reverse mortgage applications end-to-end — from compliance discussions with applicants through to final checks before settlement — helping older Australians access the equity in their homes safely and with confidence.

What you'll do
Complete reverse mortgage compliance and disclosure calls, guiding applicants through Money Smart projections and helping them understand their loan
Review and verify loan applications against credit policy, from initial submission through to post-approval checks
Liaise with brokers, solicitors, valuers and internal teams to keep applications moving smoothly
Manage the Reverse Mortgage team inbox and respond to broker and customer queries
Build toward a Delegated Lending Authority as you grow in the role

Why join us
Genuine impact — help customers make confident, well-understood decisions about a significant financial product
Variety and autonomy — no two days are the same, with real ownership over your portfolio
Growth path — support to build credit skills and work toward delegated lending authority




Excellent culture — an entrepreneurial, non-bank lender with senior leaders who are genuinely accessible
Backed by RAM Group — offices across Sydney, Melbourne, Brisbane, Hong Kong and Shanghai, funded by top-tier banks and institutional capital
Certified Inclusive Employer (Diversity Council Australia) and certified Family Friendly Workplace, with corporate giving and wellness programs

What you'll bring
A skilled, warm phone manner and the ability to explain technical detail simply
1+ years' experience in broking, finance or banking (admin, call centre or support officer background welcome); 2+ years desirable
Solid data entry, organisation and time management skills, with the ability to work autonomously
Excellent relationship-building skills across internal and external stakeholders
Attention to detail, patience, and a positive, hands-on attitude
Desirable: Certificate IV in Finance and Mortgage Broking or Credit Risk Management, a relevant diploma/degree, AAMC/CPD Rise Seniors Equity Release & Reverse Mortgages course, or prior credit/non-bank experience.

📌 Credit Analyst Reverse Mortgages Sydney (Australia)
🏢 RAM Group
📍 Australia