At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking team redefining how technology supports businesses.

We’re looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You’ll be the trusted partner, driving satisfaction, retention and growth by ensuring customers consistently see value from their engagement with Interactive.

What you’ll do
Build trusted relationships with stakeholders across business and technology functions.
Act as the operational lead for all day-to-day customer interactions.
Oversee service delivery, ensuring SLAs and KPIs are met.
Develop and maintain customer success plans aligned to customer goals.
Spot prospects for renewal, growth and risk mitigation.

What you bring:




5+ years in customer success, service delivery or account management.
Experience working with Financial Services customers.
Robust communication and stakeholder management skills.
Proven ability to manage complex enterprise relationships and influence outcomes.
A cooperative, customer-first mindset.

Why Interactive? At Interactive, you’ll be part of a team that values growth, innovation and connection. Enjoy hybrid work flexibility, barista-made coffee in our offices, and access to a broad range of partner discounts and perks.

Join us and help shape the future of customer success in Financial Services.

📌 Customer Success Manager – Financial Services Sydney
🏢 Interactive
📍 Sydney