Our client is a leading Australian manufacturing and packaging business, seeking an experienced Customer Experience Specialist to join its team in Truganina.
Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and be the key contact for customer enquiries, orders, delivery coordination and issue resolution .
Key Responsibilities
Manage customer enquiries via phone and email
Process orders, amendments and delivery requests
Build solid relationships with an allocated customer portfolio
Support sales with quotes, pricing, reporting and administration
Liaise with manufacturing and supply chain teams to resolve issues
Manage invoices, PODs, credits and returns
Maintain accurate customer records and support forecasting activities
About You
Previous Customer Service,
Internal Sales, Customer Experience or Planning experience
SAP experience is essential
CRM experience, ideally Dynamics
Robust administration and attention to detail
Excellent communication and relationship-building skills
Confident using Microsoft Office, particularly Excel
Proactive, customer‑focused and able to manage competing priorities
This is a great opportunity to join an established organisation offering career development, a supportive team workplace and the chance to make a real impact on customer experience and business performance.
We are excited to welcome a new team member and look forward to hearing from qualified candidates.
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