Capgemini in Victoria is seeking a technical services qualified to work with a 5–10 person team, resolving software, hardware and network issues for Capgemini customers.
You will diagnose problems, implement solutions, communicate resolutions to customers, follow SLA requirements, update cases daily, escalate when needed, and create/maintain operational documentation.
Take ownership of issues, participate in ongoing training, and collaborate with staff and customers to improve service delivery.
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📌 Service Desk Analyst: It Support & Sla Champion Victoria
🏢 Boltin
📍 Victoria
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