Bissel B Bagels is looking for an experienced, hands-on Full-Time Café Supervisor to lead the day-to-day operations of our Richmond store.
This role is ideal for someone who can lead a team, work alongside staff during busy periods and understands the commercial side of running a café. You must be a good barista with experience as a basic skill for this job
Your three key areas of focus:
Manage Wages – roster efficiently, manage staff hours and help keep labour costs within target.
Manage Food Costs – manage ordering, stock, portion control and wastage while maintaining food quality.
Increase Sales – actively look for opportunities to grow sales through great customer service, upselling, catering, promotions and online platforms.
Key Responsibilities
Lead and supervise FOH, barista and kitchen staff
Prepare and manage staff rosters
Manage stock, ordering and suppliers
Monitor food costs, portions and wastage
Maintain excellent customer service
Encourage and train staff in upselling
Manage catering enquiries and orders
Check and respond to business emails
Oversee Uber Eats, DoorDash and online orders
Maintain food quality and presentation standards
Ensure food safety, cleaning and hygiene requirements are followed
Manage opening and closing procedures
Work hands-on with the team during busy periods
Assist with coffee, service, food preparation, dishes and cleaning when required
About You
Previous café/hospitality supervisory or management experience
Confident leading and engaging a team
Good understanding of labour and food-cost control
Solid customer-service and sales mindset
Organised, reliable and proactive
Comfortable working in a quick-paced café
Able to take ownership and solve day-to-day problems