OUTSTANDING FOR CANDIDATES WHO ENJOY SOFTWARE/HARDAWARE TROUBLESHOOTING

OFFICE BASED ROLE WITHIN A FUN TEAM

Located in Seven Hills is an excellent chance for a candidate with technical product support experience.

THE ROLE:

Some of your key accountabilities will include:
Taking inbound calls nationally from customers regarding software and hardware issues
Diagnosing error codes and troubleshooting - logging into the software remotely to identify the issue
Raising tickets in the system
Coordinating returns, loan equipment or replacement parts
Ensuring all information is captured correctly
Updating the customer with new/loan equipment ETA's
Closing tickets once issue has been resolved

THE CANDIDATE:

To secure this role the ideal candidate will have:
Similar experience or an interest in technology - you may have worked in a similar role but definitely don't have to be an I.T guru. Or you have a natural interest in technology and can troubleshoot general software/hardware issues. Training will be provided but it's essential you enjoy this type of work and understand the tech side of things.
The kind of personality that enjoys working with customers to resolve issues.



You're a good listener and can also communicate effectively so they understand what information you need from them.
An excellent work ethic with a proactive approach - you understand the urgency in making sure the issue is either resolved, replaced or loan equipment is sent out ASAP.
The desire to work within a business who are happy to train you on their niche product with the potential for career progression down the track.
This is a great opportunity to join a business who genuinely cares about the ongoing training & development of their staff. They are part of a group of companies who ensure opportunities for variety and skill development is consistently offered.
You may have worked within either a retail or commercial product support workplace and you're ready for your next challenge. Or perhaps you are looking for a foot in the door, and you have a naturally techie mind and tinker around with things at home.

Note: this is not a full on I.T or help desk role. It is a product based technical support role working with a niche product.
J-18808-Ljbffr

📌 After Sales Technical Product Support Sydney (Australia)
🏢 iPlace Recruitment
📍 Australia