We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.

What you will do
Schedule and coordinate service technicians and subcontractors across daily service activities
Manage customer communication including ETA updates, attendance notifications and scheduling changes
Prioritise urgent, safety-related and customer-critical work orders
Support Field Managers with administrative coordination and reporting activities
Monitor work order progress and maintain accurate updates within service management systems

What we require
Previous experience in scheduling, coordination or service administration within a service-based environment
Strong customer service and stakeholder communication skills
Intermediate to advanced Microsoft Excel skills essential
Ability to prioritise workloads and manage competing demands in a quick-paced environment
High attention to detail and solid organisational skills





What we prefer
Experience using Salesforce or similar customer relationship management (CRM) systems preferred
Exposure to scheduling or workforce management systems
Experience coordinating subcontractors or technicians highly regarded

What we offer
Access to discounted Health Insurance
ABC values awards
Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, secure, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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📌 Service Scheduler Townsville
🏢 dormakaba Australia & New Zealand
📍 Townsville