ASB Advice Centres | Branch Banking

At ASB, we’re all about helping our customers get ahead. We’re looking for a Customer Specialist to join our team at St Lukes and create great experiences for our customers every day.

No banking experience? No problem.

If you’ve worked in retail, hospitality, customer service or another people-focused setting, we’d love to hear from you. Bring your energy, curiosity and passion for helping people, and we’ll support you to learn the banking side.

About The Role

As a Customer Specialist, you’ll be one of the friendly faces our customers turn to for help with their everyday banking needs.

You’ll
Get to know our customers and understand what they need
Help with a range of everyday banking enquiries
Support customers to confidently use our digital and self-service banking options
Work across different channels and contribute to the smooth running of the Advice Centre
Build your knowledge and skills while creating positive customer experiences

This is a full-time position, working 40 hours per week on a rostered basis Monday to Sunday,



based at our St Lukes Advice Centre.

About You
Enjoys connecting with people and building relationships
Brings a positive, customer-first attitude
Is curious, confident asking questions and keen to learn
Can adapt to different customers and situations
Enjoys working as part of a busy, supportive team
Is comfortable with technology and helping others build their digital confidence

What’s in it for you?

Skills
Competitive salary
Staff banking perks
Health, life and income protection insurance
Career development and internal growth opportunities
A supportive and inclusive team environment

At ASB, we’re united as one team, accelerating progress for all Current Zealanders.

Ready to join us?

All successful candidates will undergo pre-employment checks, including Police, Credit, AML and qualification verification, including overseas qualifications where applicable.
J-18808-Ljbffr

📌 Customer Specialist St Lukes Gundaroo
🏢 Asb Bank
📍 Gundaroo